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TERMS AND CONDITIONS OF SALE
AVAILABILITY
We have the right at any time to modify or stop providing the Website as well as the right to stop selling any or all item(s) through it, either temporarily or permanently, with or without notice. We shall not be liable to you for any modification, suspension or discontinuance of availability of the Website.
SECURITY
It is your responsibility to ensure that any login details or password and all other details in relation to your account remain confidential at all times. You agree to let us know as soon as possible if you know or reasonably suspect that the security of your account is at risk. We remind you that, without prejudice to the terms of the Privacy Policy, upon registration on the Website, you will be asked to provide complete, up-to- date and true information, as it is expressly prohibited to use names, credentials or profiles which do not relate to your real personal identity.
PART B – BUYING GOODS
This PART B sets out the terms that apply to your purchase of goods from the Website.
Placing your Order
Once you have selected the items which you would like, you will be asked to register your personal details with us by completing a registration form. Registration is not obligatory; however we encourage registration in order to facilitate the checkout process during future orders on the Website. You always have the option to complete your order as a “guest” without registering on the Website. You will also be asked to provide details about your debit or credit card in order to allow us to take the payment after our acceptance of your order. The display of the item(s) on the Website and the request to provide such detail and information do not constitute a contractual obligation for DGKS PARIS to provide the goods until the order has been fully accepted, in accordance with the following terms, without prejudice to any local mandatory applicable law.
To verify that your details are correct and to administer the payment on our behalf, DGKS PARIS uses an external third party service provider to process your payment. Your personal details, including your credit card details, will be transferred to and held by such third party payment processor or such other parties we may use to conduct fraud checks. We do not hold credit or debit card details ourselves. By submitting your order, you specifically consent to your data being transferred for such purposes. Your data will be treated in accordance with the terms of the Privacy Policy without prejudice to all other mandatory provisions which may be applicable in your country of residence.
Should we find any inaccuracy during our verification of your details or a discrepancy in your credit or debit card information, the purchase process can be delayed, suspended or interrupted.
After placing an order through the dedicated section of our Website, you will access a confirmation webpage, summarizing your order, and receive an order confirmation email (together the « Order Confirmations »). You should carefully review all details and information indicated in the Order Confirmations, verifying that they match your intentions. You will be able to amend your order within one hour upon receipt of the Order Confirmations by contacting our Customer Service at support@dgks-paris.com.
The Order Confirmations contain details of the items you have ordered, the total cost of the order including delivery and an order number as well as any further information required by law.
The Order Confirmations are your commitment to buy the goods and an authorization to charge the corresponding price on the credit or debit card, subject to DGKS PARIS’s confirmation and acceptance of the order, in relation to all or only to some of the items therein indicated.
If local mandatory laws in your Country provide that the display of the item(s) on the Website constitutes a binding offer, the Order shall be considered binding on DGKS PARIS unless DGKS PARIS’s refusal to provide you with all or some of the items indicated in the Order Confirmations for justified reasons. Should we refuse your order we will notify you as soon as reasonably possible.
Order Acceptance
Successful acceptance of your order will be communicated to you by sending you an email with confirmation of your contract and subsequent shipping of the purchased items (the « Shipping Confirmation »). Your contract with DGKS PARIS , will thus be treated as entered into on the date of the Shipping Confirmation email and it will refer exclusively to those items listed in the Shipping Confirmation.
The Shipping Confirmation will contain information on the purchased goods, a copy of the Terms of Sale, the information regarding the right of withdrawal and the form to exercise it and the receipt of your purchase. Prices will include VAT, all applicable taxes paid for such transaction as well as any further information required by law. The receipt will act as proof for the purchase of the items and can be at any time retrieved on the Website under the section “Order History”. We strongly suggest you to print out a copy of the receipt, together with a copy of the present Terms of Sale and of the Additional Policies, and to keep them safe. Should you need to contact us in relation to your order, you may need to expressly refer to these documents.
Payment
We will take payment from your credit or debit card at the time you will receive the Shipping Confirmation by email, detailing what items have been shipped from your order and the cost to ship these items. If your order is split into multiple shipments, we will charge you only for the items actually shipped at that time. The aforementioned email will also include information on the methods of payment. We will contact you if we have any problems taking payment from the card details you provide during the order process. Should the payment not be successful or performed, Luxottica is exempted from delivering the item(s), without prejudice to any other applicable remedy and right.
All prices shown on the Website are inclusive of VAT and other applicable taxes. We do not charge you any fee for delivering the items to your shipping address, notwithstanding the specific terms in relation to the delivery of the items set forth in the Shipping Information.
Except where otherwise set out in these Terms of Sale, the price payable by you for the goods is the price given in the relevant Order Confirmations at the time you place your order.
Pricing Errors
Whilst we try to ensure that all the prices on the Website are accurate, errors may occur. If, before our acceptance of your order as indicated by the Shipping Confirmation, we discover an error in the price of the goods you have ordered we will inform you as soon as reasonably possible unless differently provided according to the applicable consumer law. You will then be given the option of re-confirming your order at the correct price or cancelling your order.
If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you by email.
This is without prejudice to all the rights and provisions which are applicable to you as a consumer, in accordance with any mandatory and applicable consumer law.
Delivery
The Shipping Confirmation will include general information about your order and will include an estimated lead time for your goods. The Shipping Confirmation will include such estimated delivery date as well as a tracking number that you may use to track your order on our delivery service provider’s website and confirm when the item is delivered.
In relation to all items sold through the Website dgks-paris.com, DGKS PARIS offers Free Shipping on all orders over 199 riyals within your country of residence. We estimate that Orders can be delivered in approximately 2 business days starting from the day we send out our Shipping Confirmation (hereinafter, « Shipping Day ») and 4 business days from our Order Confirmation. Orders will anyway be delivered at the latest, within 45 days from the Shipping Day or, if shorter, within the maximum delivery period required by mandatory applicable laws and regulations of your country of residence. All shipments are fully insured for any loss, theft or damage during transit. Shipment to P.O. boxes is not possible.
In the Shipping Confirmation we will confirm the carrier’s details and the tracking number as soon as your order is shipped.
For all delivery enquires please contact us at support@dgks-paris.com.
Once the goods have been delivered to you and you have taken the physical possession of them, you become owner of those goods and from that moment on you will bear any risk for loss, theft or damage, in accordance with all applicable laws and regulations. Upon delivery you will be required to check the condition of the order and whether the correct number of items have been delivered. Missing items will be re-ordered and damaged/incorrect items will be returned and, subject to these Terms of Sale, replaced and delivered free of charge. You must let us know about any damaged, missing and/or incorrect goods in accordance with the Warranty Policy under Part D of the present Terms of Sale.
PART C – CANCELLING YOUR ORDER AND RETURNING GOODS
Right of withdrawal. We offer the right to withdraw from the contract for any reason within a 15-day return period since the date of delivery, allowing you to cancel your contract within up to 15 days after you acquire physical possession of the item(s). The right of withdrawal can be exercised in relation to one or more delivered items.
In case of withdrawal and return of the items, You are asked to take reasonable care of the items and to return all unwanted goods to us. We invite you to read our Returns Policy for more information about our 15-day return period and returning the goods. Please note that this 15-day return period provides you with a longer period to evaluate your purchase compared to the 14-day return period to exercise the right of withdrawal and return the purchased item(s), usually granted by all mandatory consumer law applicable to your country. Please see the « Returns Policy » for the specific terms and conditions applicable to your rights of withdrawal and refund. Please note that the choice of the carrier for returning goods in case of withdrawal is up to you, as well as the relevant cost.
Faulty goods. If you find the goods that have been delivered do not materially conform with their previously given description in the Order Confirmations, are incomplete or damaged or are faulty and we cannot remedy the issue or fault to your reasonable satisfaction then these goods can be returned without prejudice to other rights granted to you by applicable law. We invite you to carefully read our Warranty and Returns Policies for more information about returning the faulty goods or those purchased items which do not correspond to those described in the Order Confirmations and confirmed in the Shipment Confirmation.
PART D – GENERAL TERMS ABOUT OUR RELATIONSHIP WITH YOU
End Use Only
Goods sold on this Website are for consumers’ private end use only and not intended for resale or commercial distribution. You represent that you are purchasing goods as a consumer.
Guarantee
Details of your guarantee rights in respect of each product type are set out in our Guarantee Policy. These guarantees are in addition to and do not limit your statutory rights as a consumer, as granted by all mandatory laws and regulations applicable in your country of residence.
Events Beyond Our Reasonable Control
We will not be responsible for any delay or failure to comply with these Terms of Sale or the Additional Policies if the delay or failure arises from any event which is unforeseeable, irresistible and beyond our reasonable control such as an accident, government legislation, court order, official sanctions or embargo, industrial action, fire, flood, adverse weather, natural disaster or any other act of God.
Waiver
Delay in our exercising or failure to exercise any right or remedy under these Terms of Sale, shall not constitute a waiver of our rights and remedies under these Terms of Sale.
Invalidity
In the event that one or more of the terms set out in these Terms of Sale or in the Additional Policies is held to be invalid by a competent authority, the remaining terms of the Terms of Sale and the Additional Policies shall as far as possible continue to have effect and you will still be bound by them.
Privacy
Personal information, such as your contact details, that you provide to us during the order process will be kept and used by us in accordance with our Privacy Policy.
Online Dispute Resolution
If you have a problem with us regarding a product you bought on dgks-paris.com you can settle the dispute on Riyadh court
For questions, clarifications and for the purpose of any claim through contact@dgks-paris.com.
Governing Law and Jurisdiction
This agreement is governed and shall be construed in accordance with Saudi law without prejudice to your rights which cannot be otherwise excluded.
PART E – 50% OFF SELECT STYLES
Receive 50% off select styles at dgks-paris.com. Some exclusions may apply. The promotion can’t be combined with any other vouchers, discounts, promotional offers or previous purchase. While supplies last
PART F – 30% OFF SECOND PAIR
Receive 30% off a second pair on dgks-paris.com. Some exclusions may apply. The promotion can’t be combined with any other coupons, discounts, promotional offers or previous purchase. DGKS PARIS reserves the right to remove the promotion at every moment.